Faq
Order Processing
How long does order processing take?
Orders are typically processed within 1-3 business days. During peak seasons, processing may take slightly longer.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by contacting [email protected]. After this period, we cannot guarantee changes as processing begins immediately.
Shipping & Delivery
What shipping options are available?
We offer standard (5-10 business days) and express shipping (2-5 business days). Delivery times vary by destination.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by country and customs processing.
How can I track my order?
Once shipped, you'll receive a tracking number via email. Use this number on our website or the carrier's site for updates.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags. Some sale items may be final sale.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We'll provide return instructions.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. Bank processing times may vary.
Product Information
How do I determine my size?
Each product page includes detailed size charts. For personalized recommendations, contact [email protected].
Are your products true to size?
Our size charts reflect standard measurements. Some styles may have unique fits - check individual product descriptions for specific fit notes.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption for all transactions. We never store full payment details on our servers.
Other Questions
How do I contact customer service?
For any inquiries, please email [email protected]. Our team responds within 24-48 hours.
Do you offer gift wrapping?
Currently we don't offer gift wrapping, but all items arrive in premium DivaLoom packaging suitable for gifting.