Shipping policy

Shipping Information

At DivaLoom, we strive to deliver your fashion items promptly and securely. Please review our shipping policy below for detailed information about order processing and delivery.

Shipping Method

We currently offer Standard Shipping for all orders. This service provides reliable delivery with tracking information.

Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotions, processing may take slightly longer.

Shipping Time

Standard Shipping delivery times vary by destination:

  • Domestic: 3-7 business days after dispatch
  • International: 7-21 business days after dispatch

These are estimates only and do not include processing time. Actual delivery times may vary depending on customs clearance and other factors beyond our control.

Shipping Costs

Shipping fees are calculated based on:

  • Package weight and dimensions
  • Destination country

The exact shipping cost will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.

Shipping Restrictions

We currently ship to most countries worldwide. Some restrictions may apply to certain destinations due to customs regulations. If we cannot ship to your location, this will be indicated during checkout.

Customs and Import Duties

For international orders, please note:

  • Your order may be subject to import duties, taxes, or fees imposed by your country
  • These charges are the customer's responsibility
  • We cannot predict or control these fees

Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address information or failure to pay customs fees, we will contact you at [email protected] to arrange reshipment. Additional shipping fees may apply.

Contact Us

For any shipping-related inquiries, please email our customer service team at [email protected]. We're happy to assist you.