Refund policy

Refund Eligibility

We accept returns and offer refunds for items that meet the following conditions:

  • Items must be returned within 14 days of delivery
  • Products must be unused, unworn, and in original condition with all tags attached
  • Original proof of purchase must be provided
  • Certain items (e.g., underwear, swimwear, and final sale items) are not eligible for return

How to Initiate a Return

  1. Contact our customer service team at [email protected] to request a return authorization
  2. Pack the item securely in its original packaging
  3. Include the original invoice or proof of purchase
  4. Ship the package to the address provided in your return authorization

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive email confirmation when your refund is processed

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or full refund
  • Return shipping costs will be covered by DivaLoom

International Returns

For international customers:

  • You are responsible for return shipping costs and any customs fees
  • Refunds will be issued in the original currency
  • Exchange rate differences may apply

Contact Us

For any questions about our refund policy, please contact us at [email protected].