Tracking order

Order Tracking Information

At DivaLoom, we understand how important it is for you to track your fashion orders. Here's how you can easily monitor your shipment:

Tracking Your Order

  1. After your order is processed and shipped, you'll receive a confirmation email containing your tracking number
  2. This tracking number is your key to monitoring your package's journey
  3. Most orders begin showing tracking information within 24-48 hours after shipment

Using Third-Party Tracking Services

For comprehensive tracking across multiple carriers, we recommend using:

17Track

17Track is a reliable global package tracking platform that supports most international carriers. Simply:

  1. Visit their website
  2. Enter your tracking number in the search field
  3. View real-time updates on your package's location and estimated delivery date

What to Do If You Have Issues

  • If your tracking information hasn't updated for more than 3 business days
  • If the estimated delivery date has passed without receipt
  • If you notice any discrepancies in your tracking information

Please contact our customer support team immediately at [email protected] with your order number and tracking details.

Delivery Timeframes

Standard delivery times vary by destination:

  • Domestic: 3-7 business days
  • International: 7-21 business days (depending on customs processing)

Note: These are estimates only and not guaranteed delivery times.