Privacy policy

Information We Collect

At DivaLoom, we collect the following types of personal information when you interact with our website:

  • Order Information: Name, shipping/billing address, payment details, email ([email protected]), and phone number
  • Website Usage Data: IP address, browser type, device information, and browsing behavior through cookies
  • Communication Data: Correspondence when you contact our customer service

How We Use Your Information

Your personal data is used for the following purposes:

  • Processing and fulfilling your orders for dresses, sets, jumpsuits and other fashion items
  • Providing customer support and responding to inquiries
  • Improving our website experience and product offerings
  • Preventing fraud and ensuring transaction security
  • Sending order confirmations and shipping notifications (transactional communications only)

Data Sharing and Disclosure

We may share your information with:

  • Payment processors to complete transactions
  • Shipping carriers to deliver your orders
  • Service providers who assist with website operations (under strict confidentiality agreements)
  • When required by law or to protect our legal rights

We never sell your personal information to third parties.

Data Security Measures

We implement robust security measures including:

  • SSL encryption for all data transmissions
  • Secure storage systems with limited access
  • Regular security audits and vulnerability testing
  • PCI-DSS compliance for payment information

Your Data Rights

Under GDPR, CCPA and other privacy laws, you have the right to:

  • Request access to your personal data we hold
  • Request correction of inaccurate information
  • Request deletion of your personal data (with certain exceptions)
  • Opt-out of certain data processing activities
  • Lodge complaints with data protection authorities

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Provide personalized product recommendations

You can manage cookie preferences through your browser settings.

International Data Transfers

As an international e-commerce business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Policy Changes

We may update this policy periodically. Continued use of our services constitutes acceptance of the current policy.

Contact Us

For any privacy-related questions or requests, please email us at [email protected].